Refund policy

Returns & Refunds

Due to the nature of our products, we do not accept returns or exchanges. Once an item has been opened or used, we are unable to resell it, so all sales are final.

The only exception is if your item arrives damaged, defective, or incorrect.

Please notify us within 14 days after receiving the product of the fault for us to get the exchange confirmed. 

To report an faulty product, you can contact us at info@letscare.com.au. 

Exchanges

We do not offer exchanges. If your item arrives damaged or incorrect, we'll send a replacement rather than an exchange.

Damages and issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you've received the wrong product, contact us at info@letscare.com.au within 14 days of delivery with your order number and photos of the item and packaging. We'll assess the issue and arrange a replacement or refund.

Items sent back to us without contacting us first will not be accepted.

Non-returnable items

Sale items and gift cards cannot be returned or refunded under any circumstances.